Talisma

Talisma enables organizations to globally deliver an exceptional customer experience throughout the customer lifecycle. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, SMS text messaging, print, portal, and Web self-service with a robust and mature Web services platform, comprehensive analytics, and a system-wide knowledgebase.

Through a strong partner network, Talisma connects its prospects and customers with a diverse set of solution providers that are essential to help them succeed and become best-run businesses. The structured program of alliance selection and management gives Talisma’s customers a powerful combination of unmatched support of business requirements and global expertise.

Talisma Social CRM can help your organization understand the behaviour of social media participants and engage them with focussed campaigns. The application meets the social media marketing needs of organizations planning to deepen their marketing commitment over social media.

http://www.talisma.com